Staci Designs Store Policies

Shipping

For all orders, shipping time is at least 10-28 business days from time of purchase unless stated differently in item descriptions or the announcement banner at top of website. Please see the announcement at the top of the website for current times. 

"Business days" are Monday - Friday excluding Holidays & weekends.

 

Cancellations

We offer cancellations of your order within 72 hours of purchase. If you decide to cancel after this time frame, the refund will be issued as store credit. If your order is outside of the current TAT (it is taking us longer than usual to fulfill) your order can be cancelled. Thank you for understanding!

 

Address Changes

Address changes need to be done within 3 days of ordering via EMAIL, please be sure to include your order number in the subject line so we can locate your order. After this point, there is no guarantee we will be able to change the address before shipment and the responsibility falls on the customer.

 

Exchanges & Returns

For custom made items (any personalized order tailored to you) all sales are final. These items are handmade with lots of love and care, and they are made JUST for you and cannot be re-sold.

At Staci Designs, we pride ourselves on quality items but understand that sometimes it's just not the right fit! At this time, we do exchange items for store credit or product only within 7 days of you receiving your purchase. If you were mailed your product, the 7 days starts from when the tracking states you received your item(s).
To initiate the process, simply contact us at: lovestacidesigns@gmail.com
and let us know what went wrong and if you would like credit or a replacement. If you choose store credit, it will be emailed to you (in the form of a gift card) after the returned item has been received. If you choose a replacement item, it will be mailed once the return item has been received.
Sale & Clearance items are final sale, no exchanges or refunds.
In cases of damage during shipping, please contact us as the above may not apply.
Ultimately, we strive to resolve any issues quickly and to the satisfaction of the customer.